Having arrived in Hungary on April 14 for a business trip, I was unaware of the Icelandic eruption or the chaos that it was causing around the world until I myself started to confirm my flight details back to the United Kingdom on the April 16. I was informed by my hotel that the airport in Budapest was closed until the evening of the 17th which was when my flight was. My business partner and I checked with the airline to confirm that the flight was cancelled and requested that they put us on the next available flight to the UK. They were not able to do so because they already had a list of passengers who had made reservations before us and the next available seats were not until the April 23. They had also informed us that they were not in a position to pay for any expenses such as hotel fees due to being stranded.
We then resigned ourselves to the premise that our travel insurance would pick up expenses the airline would not cover and stayed an extra night at our hotel. We stayed at the Hilton Hotel, Budapest (Castle District) and the staff were very accommodating and helpful sympathising not only with our circumstances but also that of our fellow guests – some of whom (mostly Americans or people travelling to America) were told that air travel was not possible until April 21st.
This was the first time I had been away from my recently turned one year old ( I have two kids) and to have left her with my thankfully supportive husband, I was already feeling overcome with guilt and my arms longed to embrace my children. I was therefore determined not to spend another day in Budapest even though my colleague was prepared to ride out the ash cloud in the hope that flights would resume soon.
I, on the other hand followed my heart and funnily enough, my colleague went along with my plans. The same evening at Eastern Railway Station, Budapest, having waited in a queue that never seem to end I met a fellow Brit who had only come for a one hour meeting to Budapest on the 17th. He was meant to have flown home the following day but ended up being stranded for 4 days. He was no longer willing to leave it to chance and was eager to get whatever train went in the direction of the UK. Having shared my story of being stranded, he just simply said “Do whatever you can to get back to your children”. His words made a small knot in my throat and I could feel the tears start to well up in my eyes.
Finally, our number was displayed on the overhead monitor and we were greeted by a very helpful ticket lady who helped us get train tickets for the following morning from Budapest to Munich to Mannheim. There were no available seats from Mannheim to Paris but the lady encouragingly said maybe that would change when we got to Mannheim.
Our journey started at 7am the next morning, with many anxious people striving to get to their final destinations. All I could think of was at least I was on the move and not hanging around in Budapest for flights to resume. The journey itself from Budapest to Munich and then to Mannheim was uneventful. However when we arrived at Mannheim to get tickets to Paris, no seats were available until the following evening. It felt as though I at least, was grasping at straws. With desperation, I asked the lady to check if there were any seats on first class – nothing. Then her colleague came behind her and asked us to speak to the conductor to see if we could get on the train when the train arrives at the platform.
My heart was really thumping in my chest and I turned to the social media and twittered asking fellow twitterers to pray that we could get on train to Paris even though there were no available seats – Thank God the conductor let us on and we were not the only passengers on board with no tickets. The train was jammed packed with people. My seat along with my business partner was outside the toilet, on the corridor of the train on top of my luggage. Still, it was a feeling of elation and I thanked the people who made the effort to pray on twitter.
I had been using my Blackberry to instant message my brother who was providing us with the very latest travel details and apparently we were unable to get on a train to London as we would arrive in Paris at 11pm and the last train to London would have left at 9pm. The ticket desk in Paris was closed when we arrived, hence we were not able to make reservations.
We ended up looking for hotels near the train station in order that we could get up early to get tickets but all the hotels we went to were full. Our last stop was at the Ibis Hotel which looked pretty decent but again we were told that they were completely full with no vacancies at all. I then asked the receptionist if he would mind us staying in the lobby for a few hours as it was already midnight and we would need to be at the train station at 6am, he promptly informed us that it was forbidden for us to wait in the lobby and just as I was about to leave, my business partner sank into an armchair feeling tired saying that she just wanted to rest her feet for a few minutes. I guess the receptionist took pity on her and said if we were sure to leave before 8am, he could give us a room. I said we would take whatever he had. We ended up with their top suite which was such a blessing and promised we would be out of the hotel by 6am.
The following morning when we arrived at the Paris Est train station, the queues were already long and we were told by the ticket lady that there were no available seats on Eurostar until 8pm that evening. However, she said that we might have better luck at the Eurostar ticketing office located at Gare Nord. So off we trotted to the ticket office from Paris Est to Gare Nord train station where we were confronted by Eurostar security who would not allow us to get to the ticket office saying that trains were full and there were no tickets available until Friday. They directed us to the ticket machines as the ticket office were not selling tickets which I could not believe. Whilst my business partner debated with the security guys, I tackled the machines and it was true, every hour I punched into the machine, there were no available tickets not in economy and not in first class. Another English couple I conversed with said that they bought tickets for Friday. I must have been on the ticket machine for at least a good twenty minutes and another passenger, I presume must have thought that I was just messing around with the machine asked me to get off it so he could reserve his ticket. I bluntly replied to him that there are other machines and I like him was trying to find a reservation. We eyed each other for a minute or so as I was not willing to budge and he fortunately moved on. With much determination and prayer, I did manage to get tickets for the 8:45pm train the same evening and felt sorry for the couple who reserved seats for Friday but I guess were not persistent enough with the ticket machine. I did try searching for them afterwards but didn’t manage to locate them.
Having got our tickets from the machine, my business partner said maybe we could exchange them for an earlier train. So with our train tickets to hand, we waved them at the security guards who let us through and started queuing at the ticket office. Other security people approached us in the line telling us that waiting in the line was futile and a waste of time as there was nothing available but my business partner told them to just let us try as that was our right to do so. We must have waited about an hour or so when they announced that there were tickets available from Brussels to London and that the train would arrive in London around 4pm. We grabbed those tickets and refunded the ones that I bought from the ticket machine – The total ticket price of a one way economy seat from Paris to Brussels and then London was €333 Euros so I paid the difference of 90 Euros each. But it was better than waiting for the 20.45 train. With jubilation, we carried our tickets as if they were gold, protective of them, back to the waiting area where we saw people arguing with the same security guards we had debated with. I told the ladies in front of the security guards to go upstairs as they were selling tickets. The security guard was dumbfounded and asked who told us that they were selling tickets to which I replied “We just bought ours!”. With that, the ladies pushed passed the security guard managing to get access to the Eurostar ticket office and I was happy for them.
I can honestly say that this experience has been such an eye opener. One that I will definitely not forget. However I feel for those who are stuck on the other side of the Atlantic who really have no other way of getting into Europe or the United Kingdom. The stress was just unbelievable but my motivating factor was just to be with my family again.
How did I get through this? Faith, determination, sense of humour and a camera filled with pictures of my family. There really is no place like home.